PayPal wants your feedback on your signup experience (sample letter)


Dear Paypal users,

In our continuing effort to provide our users with the best possible online payment experience, PayPal has commissioned Ipsos to conduct an online survey to understand your online payment experience with PayPal, specifically the sign-up process.

We randomly select registered users, like you, to participate in our online survey.

The online survey will include a few screening questions to see if you are eligible for the survey, which is expected to last for 5 minutes.

If you are eligible for the survey, you will continue the interview. If you have successfully completed the interview which lasts 20-30 minutes, an incentive equal to the equivalent of US$20 in Philippine Peso will be given as a token of appreciation. The incentive will be credited to your PayPal account after completing the survey.

If you are not eligible for the survey, the survey will end after the screening questions. We thank you for your time and participation.

Please be sure that your response will be kept anonymous. Your feedback will certainly help us enhance your PayPal experience.

We would like to thank you in advance for your input to help us improve our services to you.



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